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CIA an intelligence incubator
In-Q-Tel says 30 technologies it discovered have been implemented

Associated Press | September 3, 2006
By Beth Davidz

WASHINGTON A relatively unknown branch of the CIA is investing millions of taxpayer dollars in technology startup companies that could map the future of spying. Some of their products can pry into Americans' personal lives, not just for the government but for big business as well.

The CIA's venture capital arm, In-Q-Tel, has invested at least $185 million in startups since 1999, molding these companies' products into technologies the intelligence community can use.

More than 60 percent of In-Q-Tel's current investments are in companies that specialize in automatically collecting, sifting through and understanding oceans of information, according to an analysis by the Medill School of Journalism at Northwestern University in Illinois. While In-Q-Tel has successfully pushed data analysis technology ahead, implementing it within the government for national security remains a challenge.

In-Q-Tel's former CEO has concerns about whether privacy and civil liberties will be protected.

News reports about programs such as Total Information Awareness an anti-terrorism government program that would have mined not only government data but also personal information and National Security Agency wiretaps have sparked criticism by lawmakers, privacy advocates and the public.

"Of course, there's a lot more than what's out there in those articles," said Gilman Louie, who led In-Q-Tel from 1999 until January. Asked if In-Q-Tel's technologies could be misused, Louie said what makes the public uncomfortable is that other than "trust me," there has not been much discussion about what can be done to prevent abuse.

When the government fails to think through how new technologies are applied and how to protect Americans' privacy, Louie said, it risks setting civil liberties back and undermining support for important national security programs.

Even before the Sept. 11, 2001, terrorist attacks, there was a push within the CIA to use new technology to better analyze and share important information; after the attacks that effort intensified dramatically.

"It was a digital Pearl Harbor," Louie said, saying government had much of the information necessary to prevent the Sept. 11 and Pearl Harbor attacks but the intelligence community failed to "connect the dots."

Information sharing among federal agencies is still lagging, and sharing with state and local authorities and the private sector is even further behind, according to the July 2006 report by the New York-based Markle Foundation.

"There is an ongoing battle, I would say, in this country and all over the world between security and privacy," said Scott Greiper, who studies intelligence failures. Greiper now heads the financial services firm Legend Merchant's new Convergent Security Group. "It comes back to the fears of a Big Brother society."

But based solely on bringing new technologies to the intelligence community, more analysts believe In-Q-Tel has been a success.

Of the 130 technologies In-Q-Tel has delivered to the intelligence community, 30 have been implemented, the firm says. In the past few years, the FBI and the Defense Intelligence Agency have joined the CIA in backing In-Q-Tel.

In-Q-Tel has not been without internal turmoil.

Last week, it named former Intel executive Christopher Darby as its new CEO the third overall and the second in less than a year. At the same time, a few other senior level managers have left amid rumors of conflict between management and the board of directors, which oversees its investments.

In-Q-Tel income comes from the government slightly bolstered by investment gains. Outside the intelligence agencies, In-Q-Tel companies have landed millions of dollars in contracts with government agencies from the IRS to the Bureau of Indian Affairs.

Some technologies it has nurtured are powerful.

In 2004, CallMiner, a company specializing in capturing and translating voice recordings into searchable databases, sought out In-Q-Tel, according to Cliff LaCoursiere, CallMiner's co-founder and senior vice president of business development.

Although software already exists to translate voice into text, CallMiner says it can extract more than just words from a recording. According to LaCoursiere, its software can translate conversations for not only what the people are saying, but the intent of what they were saying. For example, the company claims the software can figure out if a caller looking for technical assistance from a call center is sincerely, or sarcastically, saying, "Thank you for your help."

So far, CallMiner's products are being used by Comcast, Continental Airlines and several other clients. LaCoursiere says CallMiner's products aren't yet being used by the intelligence community, but "it's an area we're aggressively going after." In August, CallMiner launched an application making it easier to use its tools with foreign languages.

Language Weaver uses mathematical algorithms to translate numerous foreign languages quickly. Human translators are needed only to tweak the translations, according to CEO Bryce Benjamin. The technology is used by government agencies including the Pentagon which is using it in Iraq and the National Science Foundation.

Other companies have developed technology to mine new bits of information from video, unstructured text, satellite images and handwriting.

In-Q-Tel companies' technologies are also used by major commercial companies including AOL, Whirlpool, Yahoo and L.L. Bean, among many others. A few companies, including Google, IBM, Lockheed Martin and TV-ratings guru Nielsen Media Research have gone a step further, buying In-Q-Tel companies.

Part of the concept of In-Q-Tel was to help boost limited government research budgets by leveraging corporate and venture capital investments in In-Q-Tel's tech startups. According to In-Q-Tel, for every one dollar it invests, eight dollars of private capital are leveraged.

Lee Tien, a senior staff attorney at the digital privacy nonprofit Electronic Frontier Foundation, said the overlap between technologies built for the CIA and corporate America isn't surprising.

Nonetheless the potential for abuse gives Tien pause.

"How do you control, how do regulate, how do you govern that kind of power that has a very obvious ability to be abused?"

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