March 13, 2010
- A d v e r t i s e m e n t
Ralph Remakel received a Citibank letter postmarked Feb. 16 that notified him of a recent Citibank error. It turns out he wasn’t the only one.
In late January, Citibank mailed year-end tax statements to 600,000 Citi customers via the U.S. Postal Service that included the customers’ Social Security numbers … on the outside of the envelope.
Citi called the mistake a “processing error.”
Although the nine-digit numbers were not identified as Social Security numbers (they were printed at the lower edge of the envelope with other numbers and letters and resembled a mail routing number), Citi still reacted to the mistake. EVP and Director of Citibank Client Services Norman White sent customer notification letters to every affected Citi customer during the week of Feb. 15, apologizing for the error.