ConsumerWatch: Stores Requiring ID, Tracking To Prevent Repeated Returns


sanfrancisco.cbslocal.com
November 21, 2012

When you make a return this holiday season you may have to hand over more than just your receipt, as retailers try to prevent repeated returns.

“I was required to provide them a copy of my driver’s license, where they actually took the information and scanned it into their database,” said a shopper who asked to be identified only as Leslie.

Leslie told the sales associate at The Children’s Place that she was uncomfortable handing over her ID just to make an exchange, but she was told that the requirement is corporate policy.

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