IRS customer service leaves millions of calls unanswered


Fox News
January 29, 2014

Have a question on your tax returns? Don’t ask the IRS.

As tax day looms, an annual watchdog report to Congress finds that the agency is falling short when it comes to answering Americans’ questions about the convoluted tax code.

The National Taxpayer Advocate found only 61 percent of people seeking to speak with a customer service representative last year got through to anybody — leaving nearly 20 million calls unanswered.

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