Want to leave your number one business rival lying in a crumpled pile of rubble? Then put down your Android for a minute so you can size up exactly who that opponent is.
The assassin most likely to destroy your business isn’t the guy down the street. It’s not a brilliant 19-year-old coder lying in wait in a ranch house in Palo Alto.
It’s a ‘bot that does what you do—even better.
The singularity may sound like science fiction, but robots already write articles for newspapers’ sports sections, do surgery, fly jets and drones in the military, drive cars and answer phone calls for hotels and service firms. Bots beat our best chess champions on strategy. And they’re better managers than some leaders. One recent study at MIT found that people would rather work for a robot boss who gave out tasks than a person.
If robots can be encoded with artificial, emotional intelligence and it is greater than what you and your team have to offer to guests, you will be out of work. And emotional intelligence in robots is closer than you’d think.