Veterans Affairs Secretary Robert McDonald, under pressure to be more transparent about how VA measures wait times for veteran care, on Monday said the government should be more like Disneyland.
Disney doesn’t track how long visitors wait in line for attractions at its theme parks to decide if they liked their experience, he said. So the VA should not be held to the same standard for medical appointments for veterans.
“When you go to Disney, do they measure the number of hours you wait in line? Or what’s important?” McDonald told reporters at a breakfast sponsored by the Christian Science Monitor.
“What’s important is, what’s your satisfaction with the experience?”