The U.S. Department of Veterans Affairs became an explosive political story this week, culminating with the resignation of VA Secretary Eric Shinseki.

The final straw appeared to be a report that described chronic wait times at the Phoenix hospital and found that about 1,700 veterans in need of care were “at risk of being lost or forgotten.” The VA and independent investigators with the Office of Inspector General are still in the process of uncovering problems at dozens of other VA facilities around the country while some lawmakers are calling for criminal probes.

As the investigations unfold, The Associated Press reached out to veterans in Arizona and several other states to recount their experiences with VA medical care. Some described delays and oversights. Others said they were pleased with their care.

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