The woman who directed the IRS’s response to congressional investigators from May to November in 2013 described an agency under the kind of disarray and duress that taxpayers feel when audited by the tax-collecting department.

Testifying Tuesday morning was White House Counsel Jennifer O’Connor, who was counsel to former Acting IRS Commissioner Danny Werfel.

O’Connor said that when she arrived in May last year she found an overwhelmed agency with staffers complaining that they did not have the resources to deal with all the subpoena requests from Congress.

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