A Gilbert woman says her ex-husband used LifeLock’s credit-monitoring systems to create an account in her name and secretly track her every financial move since their separation two years ago.
Suzanna Quintana, 47,says that when she applied for credit cards, leased a car, signed a cellphone contract and opened a bank account, her ex-husband received e-mails and alerts detailing the activity.
“He knew everything I did,” she said. “I had no idea about all the things he knew.”
Quintana said when she discovered the bogus account in March and alerted LifeLock, company officials, from customer-service representatives to managers, ignored her. She said they didn’t respond to e-mails, delayed responses and denied her access to the account so that critical records were lost.