Bart Jansen
USA Today
November 23, 2012

The National Transportation Safety Board, which investigates plane crashes, has become the latest federal agency to drop its BlackBerry smartphones in favor of iPhones for reliability.

Already, far larger national-security departments and agencies — the Defense Department, Immigration and Customs Enforcement and the Transportation Security Administration — have shifted in the direction of iPhones.

The shifts mark a stark change for BlackBerry, whose handheld devices worked in the aftermath of the Sept. 11, 2001, attacks while East Coast cellphone networks jammed with traffic.

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