Most of us couldn’t imagine living without our personal computing devices, but we’re no longer wowed by this powerful technology.
For the third year in a row, customer satisfaction with personal computers – desktops, laptops and tablets – continued to decline, according to a report by the American Customer Satisfaction Index (ACSI) released on Tuesday. All types of PCs rated a score of 77 out of 100, down 1.3 percent from last year.
Desktop computers—with an ACSI score of 81—had the highest overall satisfaction rating, while tablets and laptops lagged behind at 77. A poor showing for tablets, down 6 percent from last year, dragged down the entire industry. Tablets had a four-point edge over laptops in the 2014 survey. Now they are tied.
Clearly, the honeymoon with tablets is over.
The “weakened satisfaction and slowing sales growth suggest early enthusiasm for tablets may have worn off,” the report noted.